Privacy Policy

Overview

Match Voyage Travel ("we," "us," or "our") is an independent cruise travel agency operating as an affiliate of Outside Agents. This Privacy Policy explains how we collect, use, and protect your personal information when you visit matchvoyagetravel.com or submit a cruise planning request.

By using this site or submitting a planning request, you agree to the practices described in this policy.

Information We Collect

We collect information you voluntarily provide when you submit a cruise planning request through our Jotform form. This may include:

• Your name, email address, and phone number
• Travel preferences, trip dates, and party size
• Cruise line interests, cabin preferences, and budget range
• Loyalty program numbers and past cruise history
• Any additional notes you choose to share

We do not collect or store payment information directly. All payment processing is handled securely through the TESS CRM system operated by Outside Agents.

How We Use Your Information

The information you provide is used solely to assist with your cruise planning request. Specifically, we use it to:

• Review your travel goals and follow up with sailing recommendations
• Communicate with you about your cruise planning request
• Send promotional emails, cruise deals, and travel updates if you have opted in
• Maintain client records for booking and service purposes
• Import relevant details into Outside Agents' booking systems as needed

Email Communications

If you submit a planning request or opt into our email list, you may receive promotional emails about cruise deals, travel tips, and Match Voyage Travel updates. You can unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

We do not sell, rent, or share your email address with third parties for their own marketing purposes.

Cookies and Website Tracking

Our website is hosted on Namecheap shared hosting. Like most websites, our hosting provider may use standard cookies and server logs to track basic visitor information such as browser type, pages visited, and time spent on site. We do not operate our own cookie tracking system or use advertising tracking pixels at this time.

If you have questions about cookies used by our hosting provider, you may review Namecheap's own privacy policy at namecheap.com.

Third-Party Services

We use the following third-party services to operate our business:

• Jotform — collects and stores your planning request form submissions. Jotform's privacy policy applies to data submitted through their platform.
• Google Sheets — used internally to track and organize client inquiries.
• Outside Agents / TESS CRM — our host agency's booking and client management system. Payment processing and booking records are managed through their platform.
• Google Workspace — used for business email communications.

Each of these services operates under their own privacy policies. We encourage you to review them if you have concerns.

Data Sharing

We do not sell your personal information. We share your information only as necessary to fulfill your cruise planning request, including with Outside Agents as our host agency for booking purposes. We do not share your information with unaffiliated third parties for marketing purposes.

Data Retention

We retain your information for as long as needed to fulfill your cruise planning request and maintain our business records. If you would like your information removed from our records, contact us and we will accommodate your request where reasonably possible.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information from our records
• Opt out of email communications at any time

To exercise any of these rights, contact us at the email address below.

Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will remove it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of this site after any changes constitutes your acceptance of the updated policy.